FAQ

Here you will find frequently asked questions

The glass bottles can be easily cleaned in the dishwasher. Please note, however, that it is not recommended to clean the lid in the dishwasher.

No. Although the glass bottle is made of high-quality borosilicate glass that withstands high temperature differences well, it can not be guaranteed for the integrity of the bottle in the event of impacts or when being hit on the floor.

We have received some feedback from some customers that you also use the bottles for carbonated drinks. However, with carbonated drinks, it is important to note that under certain circumstances, such as high carbonation, very full bottle and strong sunshine, high pressure can be created in the glass bottle. Unfortunately, glass can not expand on the contrary to plastic. We therefore do not recommend the glass bottles explicitly for carbonated drinks.

Yes, they can easily pour boiling water into the glass bottle. Our glass bottles are made of high quality borosilicate glass that can withstand temperatures between -20 ° C and 150 ° C. Even rapid temperature changes such as pouring boiling water keeps the glass out.

Thanks to the neoprene cover of the EPiCO BOTTLES Classic Drinking Bottle, hot beverages such as tea or coffee can stay warm at room temperature for up to 2 hours. After 2.5 hours, the drinks are usually even lukewarm. However, it must be emphasized that the shell has no insulating properties, but only prevents rapid cooling of the drinks.

Normally, the bottle is leak-proof and spill-proof, even when transported in backpacks or bags. Please always check that you have screwed the bottle tight and correctly so that the water bottle is well sealed.

Basically, it is possible to wash the neoprene cover of the EPiCO BOTTLES Classic (600ml) or Tea (400ml) at higher temperatures in the washing machine at low temperature. For smaller soiling, it is recommended to wash the cover only by hand, as frequent washing in the machine can not guarantee that the cover retains its shape and resilience.

A tea strainer is only included in the EPiCO BOTTLES Tea 400ml Tea Maker. The EPiCO BOTTLES Classic (600ml) is not designed like the Tea Maker (400ml), which is made of double-walled glass. Therefore, no tea strainer can be used in the EPiCO BOTTLES Classic Bottle (600ml).

No, that’s not a mistake. Into the neoprene cover a tiny hole in the ground was deliberately inserted, so that when covering the envelope on the glass bottle no superfluous air pressure between shell and bottle is created, but the air can escape through this small hole. This also simplifies the coating of the shell and ensures optimal seating of the neoprene cover and best protection for the glass bottle.

The inside of the protective cover of Classic (600ml) / Tea (400ml) is made of neoprene, while the outside is covered with fabric. The casing keeps drinks cooler for longer, while hot drinks such as tea or coffee are kept warm longer in the jar. Through the protective cover, the bottle can be easily transported and touch, especially in hot drinks, where the glass is hot.

Tip for hot summer days: For extra cooling of drinks in summer, simply remove the protective cover from the bottle and put it in the freezer for a few hours. This also prevents the rapid heating of cold drinks and is ideal for traveling.

Our drinking bottles are newly produced goods. New goods may have a smell for a while. Initially it can help to wash the lid with detergent and also to increase and wash the silicone seal ring. You only have to take care when inserting the sealing ring, that it is then firmly seated in the lid, so that nothing runs out.

However, if the smell does not disappear after washing and airing several times, feel free to contact us again and we will find a solution. Normally, after a while, the lid or case should not smell anymore or the drinks should taste like plastic.

Normally, the bottle is leak-proof and spill-proof, even when transported in backpacks or bags. That does not keep the glass bottle tight can have several reasons:
The bottle cap was screwed askew on the glass bottle or not closed tight enough. As a result, the bottle cap is not tight enough on the bottle neck and the sealing ring inside the lid can not optimally seal.
The sealing ring is not optimally seated in the bottle cap. In order to seal the bottle well, the silicone ring must sit at the top of the lid and not fall out. It is best to screw the bottle tightly before using it for the first time to ensure that the sealing ring fits perfectly. If your bottle does not completely seal, we ask you first to check the bottle cap sitting on the bottle and the sealing ring in the lid. If you still have problems with it, feel free to contact us and we will find a solution.

At the moment we can only offer replacement lids and replacement covers for the EPiCO BOTTLES glass bottles in our shop. But we also plan to offer all components of the bottle individually in the shop in the future. If you can not find the right spare part on our website, feel free to contact us via the contact form or email us at support@epicobottles.co.uk. We will then try to find the right solution for you.

In our shop, we offer you to pay for your purchases of EPiCO BOTTLES bottles conveniently either via PayPal, credit card or by bank transfer (prepayment)!

Pay safely and conveniently your order from EPiCO BOTTLES. All payments are secured by SSL encryption.

You can pay securely and conveniently by credit card. We accept Visa, Mastercard and American Express. You do not need to set up an extra account for this and you will not incur any extra costs.

Pay safely and conveniently your order from EPiCO BOTTLES. All payments are secured by SSL encryption.

With PayPal you pay for your order easily, safely and quickly. Pay easily with just two clicks, without entering bank or credit card information. Your PayPal account only needs to be set up once. Select the payment option “PayPal” when ordering online. After submitting the order, you will automatically be redirected to PayPal’s secure payment form. If you already have a PayPal account, just log in. Otherwise, click on “Account Setup” and follow the instructions. Within seconds, we receive your payment and your goods can be shipped immediately upon availability. Your bank and credit card information will not be disclosed to third parties. Incidentally, paying by PayPal is always free for buyers.

You can also pay by bank transfer (only in advance) for your order.

After the order has been placed in our online shop, you will receive all the information, such as bank details, amount, etc., that you need to settle your bill, in your order confirmation on the screen and with the e-mail confirming your order.

Once the payment has been received on our account, your goods will be shipped. If one or more items are not in stock at this time, we will confirm receipt of your transfer and will ship the items as soon as possible. Of course, there are no additional costs for subsequent delivery.

If after 5 days no payment has been registered on our account, we will cancel your order.

Our goal is to process your order as quickly as possible and prepare it for shipping. Generally, your order will be shipped the following business day. Delivery within Germany is usually within 2 to 3 working days. For deliveries to other European countries, the delivery time can be between 3 and 5 working days. Delivery delays due to unforeseen circumstances beyond our control, such as: Delays due to storms, natural disasters or strikes, can extend the delivery time.

It may take up to 2 business days for your package to be handed over to the transport service provider. Please allow 2-3 business days to receive your shipping confirmation and tracking information.

The dispatch of spare parts takes place via the German post office and therefore no order number can be assigned for these orders.

If you have problems getting your tracking information, please do not hesitate to contact our team.

Yes, we grant a 14-day return policy on all EPiCO BOTTLES products. Within this period, you can return the purchased items without giving any reason against reimbursement of the purchase price already paid – provided that the goods are complete and is in unused and undamaged condition in the original packaging.

The cost of the return is borne by the buyer. As soon as we have received the goods back, we will refund you the purchase price.

Before you send the goods back to us, please first contact our support at support@epicobottles.co.uk stating the order number / invoice number. We will then send you all the necessary information about the return address.

Further information about our cancellation policy can be found here.

Before you send the goods back to us, please first contact our customer service at support@epicobottles.co.uk stating the order number / invoice number. We will then send you all the necessary information about the return address.

Please return the goods completely and in unused / undamaged condition in their original packaging.

The cost of the return is borne by the buyer. As soon as we have received the goods back, we will refund you the purchase price.

Please contact our customer support team at support@epicobottles.co.uk for an update on the status of your return.

You can pay securely and conveniently by credit card. We accept Visa, Mastercard and American Express. You do not need to set up an extra account for this and you will not incur any extra costs.

Pay safely and conveniently your order from EPiCO BOTTLES. All payments are secured by SSL encryption.

With PayPal you pay for your order easily, safely and quickly. Pay easily with just two clicks, without entering bank or credit card information. Your PayPal account only needs to be set up once. Select the payment option “PayPal” when ordering online. After submitting the order, you will automatically be redirected to PayPal’s secure payment form. If you already have a PayPal account, just log in. Otherwise, click on “Account Setup” and follow the instructions. Within seconds, we receive your payment and your goods can be shipped immediately upon availability. Your bank and credit card information will not be disclosed to third parties. Incidentally, paying by PayPal is always free for buyers.

You can also pay by bank transfer (only in advance) for your order.

After the order has been placed in our online shop, you will receive all the information, such as bank details, amount, etc., that you need to settle your bill, in your order confirmation on the screen and with the e-mail confirming your order.

Once the payment has been received on our account, your goods will be shipped. If one or more items are not in stock at this time, we will confirm receipt of your transfer and will ship the items as soon as possible. Of course, there are no additional costs for subsequent delivery.

If after 5 days no payment has been registered on our account, we will cancel your order.

Our goal is to process your order as quickly as possible and prepare it for shipping. Generally, your order will be shipped the following business day. Delivery within Germany is usually within 2 to 3 working days. For deliveries to other European countries, the delivery time can be between 3 and 5 working days. Delivery delays due to unforeseen circumstances beyond our control, such as: Delays due to storms, natural disasters or strikes, can extend the delivery time.

It may take up to 2 business days for your package to be handed over to the transport service provider. Please allow 2-3 business days to receive your shipping confirmation and tracking information.

The dispatch of spare parts takes place via the German post office and therefore no order number can be assigned for these orders.

If you have problems getting your tracking information, please do not hesitate to contact our team.

Yes, we grant a 14-day return policy on all EPiCO BOTTLES products. Within this period, you can return the purchased items without giving any reason against reimbursement of the purchase price already paid – provided that the goods are complete and is in unused and undamaged condition in the original packaging.

The cost of the return is borne by the buyer. As soon as we have received the goods back, we will refund you the purchase price.

Before you send the goods back to us, please first contact our support at support@epicobottles.co.uk stating the order number / invoice number. We will then send you all the necessary information about the return address.

Further information about our cancellation policy can be found here.

Before you send the goods back to us, please first contact our customer service at support@epicobottles.co.uk stating the order number / invoice number. We will then send you all the necessary information about the return address.

Please return the goods completely and in unused / undamaged condition in their original packaging.

The cost of the return is borne by the buyer. As soon as we have received the goods back, we will refund you the purchase price.

Please contact our customer support team at support@epicobottles.co.uk for an update on the status of your return.

In unserem Datenschutzzentrum können Sie Ihre Datenschutzeinstellungen einsehen, Ihre gespeicherten Daten anfordern oder einen Antrag auf Löschung Ihrer Daten senden.

Hier geht es zum Datenschutzzentrum.

In unserem Datenschutzzentrum können Sie Ihre Datenschutzeinstellungen einsehen, Ihre gespeicherten Daten anfordern oder einen Antrag auf Löschung Ihrer Daten senden.

Hier geht es zum Datenschutzzentrum.

The glass bottles can be easily cleaned in the dishwasher. Please note, however, that it is not recommended to clean the lid in the dishwasher.

No. Although the glass bottle is made of high-quality borosilicate glass that withstands high temperature differences well, it can not be guaranteed for the integrity of the bottle in the event of impacts or when being hit on the floor.

We have received some feedback from some customers that you also use the bottles for carbonated drinks. However, with carbonated drinks, it is important to note that under certain circumstances, such as high carbonation, very full bottle and strong sunshine, high pressure can be created in the glass bottle. Unfortunately, glass can not expand on the contrary to plastic. We therefore do not recommend the glass bottles explicitly for carbonated drinks.

Yes, they can easily pour boiling water into the glass bottle. Our glass bottles are made of high quality borosilicate glass that can withstand temperatures between -20 ° C and 150 ° C. Even rapid temperature changes such as pouring boiling water keeps the glass out.

Thanks to the neoprene cover of the EPiCO BOTTLES Classic Drinking Bottle, hot beverages such as tea or coffee can stay warm at room temperature for up to 2 hours. After 2.5 hours, the drinks are usually even lukewarm. However, it must be emphasized that the shell has no insulating properties, but only prevents rapid cooling of the drinks.

Normally, the bottle is leak-proof and spill-proof, even when transported in backpacks or bags. Please always check that you have screwed the bottle tight and correctly so that the water bottle is well sealed.

Basically, it is possible to wash the neoprene cover of the EPiCO BOTTLES Classic (600ml) or Tea (400ml) at higher temperatures in the washing machine at low temperature. For smaller soiling, it is recommended to wash the cover only by hand, as frequent washing in the machine can not guarantee that the cover retains its shape and resilience.

A tea strainer is only included in the EPiCO BOTTLES Tea 400ml Tea Maker. The EPiCO BOTTLES Classic (600ml) is not designed like the Tea Maker (400ml), which is made of double-walled glass. Therefore, no tea strainer can be used in the EPiCO BOTTLES Classic Bottle (600ml).

No, that’s not a mistake. Into the neoprene cover a tiny hole in the ground was deliberately inserted, so that when covering the envelope on the glass bottle no superfluous air pressure between shell and bottle is created, but the air can escape through this small hole. This also simplifies the coating of the shell and ensures optimal seating of the neoprene cover and best protection for the glass bottle.

The inside of the protective cover of Classic (600ml) / Tea (400ml) is made of neoprene, while the outside is covered with fabric. The casing keeps drinks cooler for longer, while hot drinks such as tea or coffee are kept warm longer in the jar. Through the protective cover, the bottle can be easily transported and touch, especially in hot drinks, where the glass is hot.

Tip for hot summer days: For extra cooling of drinks in summer, simply remove the protective cover from the bottle and put it in the freezer for a few hours. This also prevents the rapid heating of cold drinks and is ideal for traveling.

Our drinking bottles are newly produced goods. New goods may have a smell for a while. Initially it can help to wash the lid with detergent and also to increase and wash the silicone seal ring. You only have to take care when inserting the sealing ring, that it is then firmly seated in the lid, so that nothing runs out.

However, if the smell does not disappear after washing and airing several times, feel free to contact us again and we will find a solution. Normally, after a while, the lid or case should not smell anymore or the drinks should taste like plastic.

Normally, the bottle is leak-proof and spill-proof, even when transported in backpacks or bags. That does not keep the glass bottle tight can have several reasons:
The bottle cap was screwed askew on the glass bottle or not closed tight enough. As a result, the bottle cap is not tight enough on the bottle neck and the sealing ring inside the lid can not optimally seal.
The sealing ring is not optimally seated in the bottle cap. In order to seal the bottle well, the silicone ring must sit at the top of the lid and not fall out. It is best to screw the bottle tightly before using it for the first time to ensure that the sealing ring fits perfectly. If your bottle does not completely seal, we ask you first to check the bottle cap sitting on the bottle and the sealing ring in the lid. If you still have problems with it, feel free to contact us and we will find a solution.

At the moment we can only offer replacement lids and replacement covers for the EPiCO BOTTLES glass bottles in our shop. But we also plan to offer all components of the bottle individually in the shop in the future. If you can not find the right spare part on our website, feel free to contact us via the contact form or email us at support@epicobottles.co.uk. We will then try to find the right solution for you.

Do you have any further questions?

Write us. We are happy to help.

Write us. We are glad to help you.

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